REFUND POLICY
At Hairflicker, operated by GLOWBASE Pte. Ltd., we want you to feel confident and satisfied with every purchase. If something isn’t right, we’re here to help. Please read our return and refund guidelines below before reaching out to our support team.
Item Not Received
While in Transit
1. Parcel Seized by Customs
It is the customer’s responsibility to handle customs clearance. If your parcel is held, please contact your local customs office. We’ll gladly provide necessary documents like invoices — just email us.
2. Delivery Status Stagnant
If tracking hasn't updated for a long time, please contact your local DHL / FedEx / UPS / TNT office. Let us know as well, and we’ll follow up with our shipping partner until your package is delivered.
Unsuccessful Delivery
1. Wrong Shipping Address Provided
We are not responsible for parcels lost or undelivered due to an incorrect address provided by the customer.
2. Package Missing
If you haven’t received your order, please contact your courier to apply for a Lost Package Investigation Code and send it to us. If the courier confirms the parcel is lost or delivered to the wrong address due to their error, we will either resend the order or issue a full refund.
30-Day No-Reason Return / Refund / Exchange Policy
You may return or exchange items within 30 days of receiving your order. Please contact us first before returning any items by emailing: support@hairflicker.com. Unauthorized returns will not be accepted.
To begin the return process, please include:
- Your order number
- Photo or video of the item
- Reason for return (if applicable)
- Return tracking number (after shipping)
Return Conditions
- Items must be unused, unwashed, uncut, and in their original packaging.
- The lace must not be cut, and hang tags must still be attached.
- Items that have been worn, washed, dyed, styled, or altered in any way will not be accepted.
Return Scenarios
1. Exchange for Different Style/Color/Size
Contact us with your request. The product must be in original condition. You are responsible for return shipping costs.
2. Wrong Item Received
If you received the wrong item, contact us. Once confirmed, we will cover return shipping and send you the correct product.
3. Product Defect or Damage Upon Arrival
If your item arrives damaged or with a defect, please send us photos or videos immediately. After confirmation, we will offer a replacement or refund and cover return shipping.
Note: We are not responsible for damage caused by improper care, including excessive shedding, breakage, or lace tearing.
Refund Timeline
Once we receive and inspect your return, your refund will be processed to your original payment method within 2 business days.
Please allow 2–5 business days for the refund to appear in your account.
Order Cancellation or Change
To cancel or modify your order, please contact us within 24 hours of placing it.
- If your order has not been shipped, we can cancel or update it.
- If your order has already shipped, cancellation is no longer possible, but we can discuss alternative solutions.
- For custom orders (e.g. specific color, cap size), cancellations are not allowed once production has begun.
Important Notes
- Return shipping costs are the customer's responsibility unless the return is due to an error on our part.
- We recommend using trackable shipping for returns valued over $75.
- Items purchased during sales or promotional periods are not eligible for refund.
- All returns must be pre-approved and sent to our designated return address.
Return Address:
4636 SW 329th Way, Federal Way, Washington, 98023, United States
Need Help?
For questions about returns or refunds, please contact our customer service team: support@hairflicker.com. Thank you for choosing Hairflicker.